Last updated: August 11, 2026
1. Introduction
Mind Support (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share personal information when you:
- Visit our website
- Purchase our products
- Create a customer account
- Contact us
- Subscribe to our newsletter
- Use any other services provided through our website
By using this website, you acknowledge the practices described in this Privacy Policy.
2. Business Information
Business name: Mind Support
Representative: Takehiko Iijima
Website: https://mindsupportllc.com
Email: [Mindsp.llc@gmail.com]
Business address: [2-22-5,Koishikawa,Bunkyo-ku, Tokyo,Japan]
3. Information We Collect
Depending on how you use our website, we may collect the following information.
Information You Provide
- Name
- Email address
- Billing address
- Country or region
- Account login information
- Order and purchase history
- Messages sent through contact forms
- Newsletter subscription information
- Refund or customer-support requests
Payment Information
Payments are processed through third-party payment providers such as Stripe.
We generally do not directly store complete credit card numbers or card security codes. Payment providers may collect and process payment details, billing information, device information, and transaction data according to their own privacy policies.
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Approximate location
- Cookie identifiers
- Website interaction and purchase activity
4. How We Use Personal Information
We may use personal information to:
- Process and confirm orders
- Deliver digital products
- Create and manage customer accounts
- Process payments and refunds
- Respond to customer enquiries
- Provide technical support
- Prevent fraud, misuse, and security incidents
- Maintain accounting and transaction records
- Improve our website, products, and services
- Analyse website traffic and performance
- Comply with tax, accounting, and legal obligations
- Send newsletters or promotional communications where consent has been provided
- Protect our legal rights and enforce our Terms and Conditions
We will not use personal information for unrelated purposes without an appropriate legal basis or additional consent where required.
5. Legal Bases for Processing
Where applicable, including under the GDPR or similar laws, we process personal information based on one or more of the following grounds:
- Contract: Processing is necessary to complete a purchase or provide a requested service.
- Legal obligation: Processing is necessary to comply with tax, accounting, fraud-prevention, or other legal requirements.
- Legitimate interests: Processing is necessary to operate, secure, analyse, and improve our business, provided those interests do not override individual rights.
- Consent: The customer has agreed to receive newsletters, accept optional cookies, or permit another specific use.
Consent may be withdrawn at any time without affecting processing that occurred before withdrawal.
6. WooCommerce
Our online store is operated using WooCommerce.
When customers make a purchase, WooCommerce may process and store information such as:
- Name and email address
- Billing information
- Order details
- Purchased products
- IP address
- Customer account information
- Transaction and refund status
This information is used to process orders, provide downloads, manage accounts, maintain records, and provide customer support.
7. Payment Processing
Payments may be processed by Stripe or another payment provider displayed during checkout.
Payment providers may receive information necessary to process transactions, including:
- Name
- Email address
- Billing information
- Payment method details
- IP address
- Device and fraud-prevention information
- Purchase amount and transaction information
Payment providers process this information according to their own terms and privacy policies.
For more information, please review the Stripe Privacy Policy.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use:
- Essential cookies: Required for checkout, account access, security, and shopping-cart functions.
- Preference cookies: Remember website and account preferences.
- Analytics cookies: Help us understand website traffic and usage.
- Marketing cookies: Used only where applicable to measure campaigns or provide relevant advertising.
Where required by law, non-essential cookies will be used only after consent has been obtained.
You may control or delete cookies through your browser settings. Disabling essential cookies may prevent certain website functions, including checkout, from working correctly.
9. Analytics
We may use analytics services, such as Google Analytics, to understand how visitors find and use our website.
These services may collect information including:
- IP address
- Browser and device information
- Pages visited
- Time spent on the website
- Referring links
- General geographic information
- Website interactions
Where required, analytics services will be activated only after cookie consent.
If Google Analytics is not currently installed, this section should be removed until it is introduced.
10. Newsletter and Marketing Communications
If you subscribe to our newsletter, we may collect your name, email address, subscription status, and engagement information.
Newsletters may be delivered through third-party platforms such as Beehiiv or another email service provider.
We send promotional communications only where we have an appropriate legal basis, including consent where required.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in an email
- Contacting us at [Mindsp.llc@gmail.com]
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations, download links, security notices, or refund information.
11. Service Providers
We may share personal information with service providers where necessary to operate our business, including:
- Website hosting providers
- WordPress and WooCommerce service providers
- Payment processors such as Stripe
- Email and newsletter providers
- Analytics providers
- Cloud storage and file-delivery providers
- Security, fraud-prevention, and technical-support services
- Professional advisers, accountants, or legal advisers
These providers receive only the information reasonably necessary to perform their services.
We do not sell personal information in exchange for money.
12. International Data Transfers
Some service providers we use may operate or store information outside Japan.
As a result, personal information may be processed in countries with privacy laws different from those of the customer’s country of residence.
Where required by applicable law, we take reasonable measures to ensure that international data transfers are protected through appropriate contracts, safeguards, provider policies, or legally recognised transfer mechanisms.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- Completion and delivery of an order
- Customer-support requirements
- Account activity
- Fraud and security prevention
- Tax and accounting obligations
- Legal claims and dispute resolution
- Applicable laws
Order and payment records may be retained for the period required under applicable tax, accounting, and commercial laws.
Newsletter information is generally retained until the subscriber withdraws consent or unsubscribes, subject to limited suppression records needed to respect the unsubscribe request.
WooCommerce retention settings will be configured to reflect the periods described in this Privacy Policy.
14. Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information.
These measures may include:
- Secure payment processing
- Encryption in transit
- Restricted administrative access
- Strong passwords
- Software and plugin updates
- Security monitoring
- Backups
- Multi-factor authentication where available
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
15. Your Privacy Rights
Depending on applicable law and your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request a portable copy of certain information
- Opt out of marketing communications
- Submit a complaint to a relevant data-protection authority
Some requests may be limited where we must retain information for legal, tax, security, contractual, or fraud-prevention purposes.
To exercise a privacy right, contact:
[Mindsp.llc@gmail.com]
We may request reasonable information to verify your identity before responding.
16. Children’s Privacy
Our website and products are not directed toward children under the age of 16.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
17. External Links
Our website may contain links to external websites or platforms.
We are not responsible for the privacy practices, security, or content of external services. Visitors should review the privacy policies of those services before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, services, technology, or legal obligations change.
The updated version will be published on this page with a revised “Last updated” date.
Material changes may also be communicated through the website or by email where appropriate.
19. Contact Us
Questions or requests concerning this Privacy Policy may be sent to:
Mind Support
Representative: Takehiko Iijima
Email: [Mindsp.llc@gmail.com]
Address: [2-22-5,Koishikawa,Bunkyo-ku, Tokyo, Japan]
Website: https://mindsupportllc.com